Role Overview:
This role is focused on owning end-to-end marketplace performance across Amazon and Flipkart. You will be responsible for driving growth across sales, visibility, and profitability while leading execution teams and defining marketplace strategy across ads, listings, pricing, and operations.
Role & Responsibilities:
Marketplace Management & Growth
Own end-to-end marketplace performance, including sales, visibility, traffic, and conversion.
Define monthly & quarterly marketplace strategy, not just execute campaigns
Develop and implement growth strategies to increase revenue, category share, and profitability.
Own pricing strategy, events, discounting, and deal planning.
Lead and mentor e-commerce executives, assigning priorities, reviewing output, and ensuring timely execution.
Listings, Content & Brand Experience:
Oversee listing optimization, A+ content and A/B testing to improve discoverability and conversion.
Collaborate with creative teams for product images, infographics, videos, and Brand Store enhancements.
Ensure all listings adhere to platform guidelines and brand standards.
Marketplace Advertising & Performance
Plan, execute, and optimize ads on Amazon, ensuring strong ACOS, TACOS, ROAS.
Conduct keyword research, category benchmarking, competitor analysis, and campaign expansion.
Review performance dashboards and refine strategies based on data insights.
Inventory, Operations & Fulfillment
Forecast inventory and coordinate with the supply chain to maintain optimal stock levels across FCs.
Streamline order management, dispatches, and operational SLAs to minimize delays, returns, and penalties.
Implement processes to reduce operational inefficiencies.
Account Health, Compliance & Governance:
Maintain excellent seller metrics-rating, response time, and return rates.
Handle marketplace escalations, tickets, listing suppressions, and unauthorized seller Issues.
Analytics & Reporting:
Drive weekly and monthly business reviews with clear insights, action plans, and performance metrics.
Validate reports prepared by team members and translate data into growth decisions.
Desired Candidate Profile:
3-5 years of hands-on experience managing Amazon and Flipkart seller operations.
Proven track record in scaling marketplace business and optimizing paid spends.
Strong analytical and problem-solving skills with command over marketplace dashboards and Excel/Sheets.
Experience directing and mentoring execution teams; ability to set expectations and elevate quality of work.
Deep understanding of marketplace dynamics.
Self-motivated, ownership-driven, and comfortable operating in a fast-paced D2C Environment.
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