JOB SCOPE
A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad's programs and offerings.
As an Admission Profiler you will serve as the vital link between upGrad's potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling VC sessions with our Admission Counsellors.
RESPONSIBILITIES & DUTIES
Engage with assigned leads and promptly initiate contact through the auto dialer system.
Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
Build rapport, credibility and establish trust with leads through effective communication and active listening.
Schedule Video Counselling VC sessions with Admission Counsellors for qualified leads.
Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
Maintain accurate records of lead interactions and follow-up activities in the CRM system.
BASIC ELIGIBILITY CRITERIA
Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
Min Graduation is required.
Previous experience working a 6-day work week.
Currently working in the capacity of an individual contributor.
Proven track record of meeting targets in the existing company.
SKILLS
Excellent verbal communication skills with an emphasis on fluency in the English language.
Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
Ability to persuade learners towards attending the Video Counselling VC session to ultimately influence their enrollment decisions.
Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.
KEY PERFORMANCE INDICATORS
Minimum 120-150 minutes of talk time over calls per day.
Schedule/book 5 Video Counselling VC sessions per day.
Connect with a minimum of 80% of your leads each day.
Consistently meet and exceed weekly revenue targets.
Note: The above KPIs are indicative and will vary based on the business vertical.
WHY JOIN UPGRAD?
Here are just a few reasons why you should consider joining our team:
Global Reach, Local Impact: At upGrad, you'll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 million learners across 70+ countries.
Award-Winning Excellence: With accolades such as being named the No.1 startup in India for three consecutive years by LinkedIn's Top Startups list 2018, 2019, and 2020 , upGrad's commitment to innovation and impact is unparalleled. Additionally, upGrad has earned prestigious titles such as the ET Best Education Brand 2020 and inclusion in the esteemed GSV Global EdTech 50 List 2020, further solidifying our position as a leader in the education technology sector.
Endless Opportunities: Join upGrad and unlock a world of opportunities for growth, learning, and personal development. With a team of over 5100 professionals and a global network of partners, upGrad provides you with the support, resources, and opportunities you need to succeed
and thrive.
Read LessJob Title: Senior Associate (Copy)
Location: Bangalore
Experience: 4-5 years in content or creative writing
About the Role
We're looking for a Copywriter to create clear, compelling, and high-impact content across campaigns, websites, learner communications, and video storytelling. This role is ideal for a strong writer who is hands-on with AI tools and excited about building scalable, AI-native content workflows in a fast-growing EdTech environment.
Responsibilities
Write sharp, engaging copy for websites (landing pages, product pages, SEO content), campaigns, product marketing, social media, and learner-facing communications.Craft scripts, narratives, and storyboards for explainer videos, learning content, and promotional assets.Actively use AI writing and video tools (ChatGPT, Jasper, Writesonic, Descript, Synthesia, etc.) to ideate, draft, optimize, personalize, and localize content.Collaborate closely with design, video, marketing, and product teams to ensure cohesive storytelling across platforms.Maintain and evolve the brand voice across all content touchpoints.Support and review work from junior writers; contribute to building AI-first content workflows within the team.Skills & Qualifications
4-5 years of writing experience (ad agency, digital agency or brand side).Strong portfolio covering website content, campaign copy, digital content, and video scripts.Excellent command of language with the ability to simplify complex ideas into engaging narratives.Hands-on experience using AI writing and video tools as part of day-to-day content creation.Strong collaboration, communication, and storytelling skills Read LessJOB SCOPE
A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad's programs and offerings. As an Admission Profiler you will serve as the vital link between upGrad's potential learners and our Admission Counsellors.
Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling VC sessions with our Admission Counsellors.
RESPONSIBILITIES & DUTIES
• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling VC sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.
BASIC ELIGIBILITY CRITERIA
• Minimum of 1 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.
SKILLS
• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling VC session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.
2 KEY PERFORMANCE INDICATORS
• Minimum 300 minutes of talk time over calls per day.
• Schedule/book 5 Video Counselling VC sessions per day.
• Connect with a minimum of 80% of your leads each day.
• Consistently meet and exceed weekly revenue targets.
Read LessJob Title: Senior Admission Counsellor - Study Abroad
Location: Bengaluru
Working Days: 6 (Monday - Saturday)
Timings: 10:30 AM - 8:30 PM
About upGrad
Founded in 2015, upGrad is Asia's largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.
Learn more:
About the role
As a Senior Admission Counsellor - Study Abroad, you will play a key role in guiding students and parents through their overseas education journey via face-to-face counselling sessions. Your focus will be to understand student aspirations, recommend the right universities and courses across destinations (USA, UK, Germany, Canada, Australia and more) and provide end-to-end support from enquiry to admission.
5 Reasons to join upGrad Study Abroad
Key Responsibilities
Conduct in-person counselling sessions with students and parents.Guide them on country options, universities, courses, and eligibility requirements.Support students with applications, documentation, interview, and visa processes.Build strong relationships and trust to drive conversion of enquiries to admissions.Achieve monthly counselling and enrollment targetsSkills & Experience
Minimum 1-2 years of experience in admissions/counselling or education sales (with at least 1 year in the same company).Study Abroad knowledge is preferred, but not mandatory - structured training will be provided.Strong communication and influencing skills to engage effectively with students and parents.Demonstrated track record of achieving counselling/enrollment targets.Minimum education qualification: Graduation in any stream; Postgraduate preferred.Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.
Read LessJob Title: Senior Admission Counsellor - Study Abroad
Location: Mumbai
Working Days: 6 (Monday - Saturday)
Timings: 10:30 AM - 7:30 PM
About upGrad
Founded in 2015, upGrad is Asia's largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.
Learn more:
About the role
As a Senior Admission Counsellor - Study Abroad, you will play a key role in guiding students and parents through their overseas education journey via face-to-face counselling sessions. Your focus will be to understand student aspirations, recommend the right universities and courses across destinations (USA, UK, Germany, Canada, Australia and more) and provide end-to-end support from enquiry to admission.
5 Reasons to join upGrad Study Abroad
Key Responsibilities
Conduct in-person counselling sessions with students and parents.Guide them on country options, universities, courses, and eligibility requirements.Support students with applications, documentation, interview, and visa processes.Build strong relationships and trust to drive conversion of enquiries to admissions.Achieve monthly counselling and enrollment targetsSkills & Experience
Minimum 1-2 years of experience in admissions/counselling or education sales (with at least 1 year in the same company).Study Abroad knowledge is preferred, but not mandatory - structured training will be provided.Strong communication and influencing skills to engage effectively with students and parents.Demonstrated track record of achieving counselling/enrollment targets.Minimum education qualification: Graduation in any stream; Postgraduate preferred.Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.
Read LessJob description -
We're looking for an Admissions Counsellor who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.
Roles & Responsibilities -
Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.Identifying references through the existing customer base to increase the sales pipelineDetails pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) softwareResponsible for adherence of the inside sales process, tools and data management.Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.Handle Objections and Price Negotiation in order to generate Sales Revenue.Maintain effective communication till the time learner is onboarded Read LessRESPONSIBILITIES & DUTIES
Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey. Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals. Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization. Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners. Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships. Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.BASIC ELIGIBILITY CRITERIA
Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company. Prior experience in selling education products Preferred . Minimum graduation or above, with qualifications from relevant backgrounds preferred: For Data/Tech/AI programs: Engineering, Computer Science, BCA. For Management programs: BBA, Management, BSc, BCom & any other graduation program. Previous experience working a 6-day work week. Currently working in the capacity of an individual contributor. Proven track record of meeting targets in the existing company. Read Less