JOB RESPONSIBILITIES:
They are responsible for the following duties and responsibilities:
Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures Ensuring customer satisfaction & providing professional customer supportRequirements:
Graduate or Under-graduateStrong communication and presentation skillsFluent in EnglishRotational shifts, rotational offKnowledge on MS word, excel Read LessExperience & Skills:
Graduate. Diploma, degree in travel & tourism would be added advantage5+ years' relevant experience in travel domainBuild excellent relationship with customer groups, peers and seniorsShould be a team player and manage show alone if requiredGDS experience is mandatory - Galileo & Amadeus.Knowledge of corporate travel economics and travel technology/ tools will be an added advantage Read Less
