Job description
Location: Kirti Nagar, New Delhi
Experience: 1-3 Years
Salary: 30,000 - 60,000 per month (based on experience and skill set)
Job Type: Full-Time On-site
Job Summary:
We are looking for a dynamic and customer-focused Key Account Manager to manage and grow relationships with key clients in the international logistics domain. The ideal candidate will have 1-5 years of experience in account management, with a preference for those who have worked in international freight forwarding, shipping, or global supply chain operations. You will play a pivotal role in ensuring client satisfaction, operational efficiency, and revenue growth. Key Responsibilities:
Serve as the primary point of contact for assigned international logistics clients.
Understand clients' global supply chain requirements and deliver customised logistics solutions.
Coordinate with internal teams (operations, documentation, customs, shipping partners) to ensure timely and efficient service.
Monitor account performance and ensure compliance with SLAs, KPIs, and client expectations.
Handle escalations, resolve service issues, and maintain high client satisfaction.
Identify and pursue upselling and cross-selling opportunities across ocean, air, and cross-border logistics services.
Prepare and present account performance reviews and improvement plans.
Support onboarding of new accounts and manage contract renewals and pricing agreements.
Requirements:
1-5 years of experience in key account/client management.
Preference will be given to candidates with experience in international logistics; however, candidates with logistics industry experience are also encouraged to apply.
Excellent communication and client-handling skills.
Strong organisational and problem-solving abilities.
Familiarity with freight terms (INCOTERMS), documentation, and customs procedures.
Proficiency in MS Office and CRM tools.
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