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JOB SCOPE
A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad's programs and offerings.
As an Admission Profiler you will serve as the vital link between upGrad's potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling VC sessions with our Admission Counsellors.
RESPONSIBILITIES & DUTIES
Engage with assigned leads and promptly initiate contact through the auto dialer system.
Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
Build rapport, credibility and establish trust with leads through effective communication and active listening.
Schedule Video Counselling VC sessions with Admission Counsellors for qualified leads.
Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
Maintain accurate records of lead interactions and follow-up activities in the CRM system.
BASIC ELIGIBILITY CRITERIA
Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
Min Graduation is required.
Previous experience working a 6-day work week.
Currently working in the capacity of an individual contributor.
Proven track record of meeting targets in the existing company.
SKILLS
Excellent verbal communication skills with an emphasis on fluency in the English language.
Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
Ability to persuade learners towards attending the Video Counselling VC session to ultimately influence their enrollment decisions.
Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.
KEY PERFORMANCE INDICATORS
Minimum 120-150 minutes of talk time over calls per day.
Schedule/book 5 Video Counselling VC sessions per day.
Connect with a minimum of 80% of your leads each day.
Consistently meet and exceed weekly revenue targets.
Note: The above KPIs are indicative and will vary based on the business vertical.
WHY JOIN UPGRAD?
Here are just a few reasons why you should consider joining our team:
Global Reach, Local Impact: At upGrad, you'll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 million learners across 70+ countries.
Award-Winning Excellence: With accolades such as being named the No.1 startup in India for three consecutive years by LinkedIn's Top Startups list 2018, 2019, and 2020 , upGrad's commitment to innovation and impact is unparalleled. Additionally, upGrad has earned prestigious titles such as the ET Best Education Brand 2020 and inclusion in the esteemed GSV Global EdTech 50 List 2020, further solidifying our position as a leader in the education technology sector.
Endless Opportunities: Join upGrad and unlock a world of opportunities for growth, learning, and personal development. With a team of over 5100 professionals and a global network of partners, upGrad provides you with the support, resources, and opportunities you need to succeed
and thrive.
Read LessJob Position: Azure Data Engineer Lead
Experience Required: 12+ Years.
Location: Hyderabad
Technical Skill Requirements: Azure Data Factory (API/APIM), Azure Data Bricks, Azure Devops, Azure Data Lake storage (ADLS), SQL, Synapse data warehouse, Azure Cosmos DB, MS Fabric, Power BI
Roles & Responsibilities -
Lead the design, development, and support of large scale data platforms using Azure Data Factory (ADF), Azure Databricks, Azure DevOps, ADLS, SQL/Synapse Data Warehouse, Azure Cosmos DB, and Microsoft Fabric.Develop, optimize, and maintain complex ETL/ELT pipelines, ensuring reliability, scalability, and high performance data processing. Continuously assess existing applications and data platforms to identify architectural enhancements, modernization opportunities, and performance improvements. Recommend and implement best practices for cloud-native data architecture, scalability, governance, and security. Contribute to solution design reviews and collaborate with architects to ensure alignment with enterprise standards.Manage and support high-volume, mission critical applications, ensuring uninterrupted operations across environments. Lead triage calls involving cross functional stakeholders, ensuring timely communication and coordinated incident response.Utilize understanding of Docker, Kubernetes, and cloud native workloads to support containerized deployments and operational workflows.Leverage experience with data virtualization platforms (e.g., Denodo) for improved data accessibility and integration (if applicable).Apply strong knowledge of ITIL processes and ITSM tools for effective incident, change, and problem management.Maintain governance over operational processes and promote continuous improvement across teams.Lead and mentor data engineering/operations teams, guiding technical decision making and ensuring high performance.Work flexibly in rotational shifts to support 24/7 operational needs and ensure platform reliability.Requirements
12+ years of experience in software development, technical operations, and running large-scale applications.8+ years of experience in developing or supporting Azure Data Factory (API/APIM), Azure Databricks, Azure DevOps, Azure Data Lake storage (ADLS), SQL and Synapse data warehouse, Azure Cosmos DB and MS FabricMust have 5+ years of experience working in Data Engineering / Hands-on experience in codingAny experience in data virtualization products like Denodo is desirableAzure Data Engineer or Solutions Architect certification is desirableShould have a good understanding of container platforms like Docker and Kubernetes.Should be able to assess the application/platform time to time for architectural improvements and provide inputs to the relevant teamsVery Good troubleshooting skills (quick identification of the application issues and providing quick resolutions with no or minimal user/business impact)Hands-on experience in working with high-volume, mission-critical applicationsDeep appreciation of IT tools, techniques, systems, and solutions.Excellent communication skills along with experience in driving triage calls which involve different technical stake holdersHas creative problem-solving skills related to cross-functional issues amidst the changing priorities.Should be flexible and resourceful to swiftly manage the changing operational goals and demands.Should have good experience to lead the team and manage customer expectationsGood experience in handling escalations and take complete responsibility and ownership of all critical issues to get a technical/logical closure.Good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace.Flexible to work in rotational shifts Read LessWith us you will find qualified applicants for your vacancies. Post a job ad today
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