We are looking for a Customer Success Executive who will serve as the primary point of contact for our key clients, ensuring seamless Presales support, onboarding, account management, and successful adoption of our SaaS solutions. The ideal candidate will be agile, proactive, and customer-focused, with a strong ability to resolve issues swiftly and identify opportunities for upselling and retention.

Key Responsibilities:

Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.Collaborate with clients to identify their specific needs/pain points and conduct product demonstrations and presentations to showcase how our solutions can meet client requirements.Work with the sales and marketing teams to create customised proposals and presentations that highlight the unique value proposition of our solutions.Drive the onboarding process for new clients, ensuring smooth setup and integration of our SaaS solutions into their operations.Provide ongoing support to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.Work closely with clients to understand their needs, propose solutions, and identify opportunities for upselling additional features or services.Conduct regular business reviews with clients to measure success, discuss feedback, and ensure alignment with their business goals.

Requirements:

Educational Qualification: BTech (Bachelor of Technology) is a must.Experience: Minimum 2 years of experience in a Customer Success or Key Account Management role, ideally within SaaS, logistics, or supply chain industries.Strong understanding of SaaS solutions and experience with software products.Proven ability to build and maintain strong client relationships.Excellent communication and presentation skills, with the ability to interact effectively at all levels within a client organization.Ability to work independently and manage multiple key accounts.Willingness to travel occasionally for client meetings, on-site visits, and training sessions.Experience in upselling and driving product adoption within accounts is a plus.

Preferred Skills:

Familiarity with the logistics and supply chain industry.Experience with customer onboarding, product training, and support.Knowledge of SaaS-based solutions and their implementation in business operations. Read Less

Freshers with B.Tech in ECE/EEE.

Role Mandate:

DATOMS operates in a high-touch, deployment-led environment where customer value is realized only when solutions are adopted, used correctly, and expanded over time. Closing a deal is the starting line, not the finish.

The Customer Success Manager (CSM) exists to own post-onboarding customer outcomes. This role ensures customers derive sustained value from DATOMS' solutions, adoption is deep and measurable, renewals are predictable, and expansion opportunities are surfaced early.

This is not a support or account management role. It is a value realization, retention, and growth role with direct impact on revenue quality and customer lifetime value.

Scope of Responsibility:

1. Post-Onboarding Ownership & Customer Outcomes

Take structured handoff from Sales and Operations once customers are onboarded and live.Develop a clear understanding of customer objectives, success metrics, deployment scope, and usage expectations.Define and track customer success plans aligned to agreed outcomes and commercial commitments.Ensure customers move from initial go-live to stable, value-generating usage.

2. Adoption, Usage & Value Realization

Drive product adoption across customer teams and sites.Monitor usage patterns, performance metrics, and outcome indicators.Identify gaps between expected and actual value realization and proactively intervene.Work with internal teams to resolve adoption blockers related to process, product, or operations.

3. Relationship Management & Executive Engagement

Act as the primary point of contact for customers on value, outcomes, and long-term success.Build strong relationships with operational and business stakeholders on the customer side.Conduct regular reviews (QBRs/MBRs) focused on outcomes, ROI, and roadmap alignment.Maintain executive-level alignment to prevent surprises during renewals or expansions.

4. Retention, Renewal & Expansion Support

Own customer health and renewal readiness.Identify early churn risks and drive mitigation plans.Partner closely with Sales to support renewals, upsells, and cross-sells with clear success narratives.Surface expansion opportunities based on demonstrated value and customer maturity.

5. Internal Coordination & Feedback Loop

Work closely with Customer Support to ensure issues are tracked, prioritized, and resolved without impacting customer trust.Coordinate with Operations and Project teams when customer needs intersect with deployments or changes.Provide structured feedback to Product and Engineering based on customer insights.Advocate internally for customer needs while balancing commercial and operational realities.

6. Reporting & Discipline

Maintain accurate customer health dashboards and success documentation.Track KPIs such as adoption, engagement, renewal likelihood, and expansion signals.Provide clear, data-backed updates to Sales and leadership.

What Success Looks Like

Customers consistently achieve defined success outcomes.High renewal rates with minimal last-minute escalations.Expansion conversations are value-led, not price- or issue-driven.Clear visibility into customer health and risk across the portfolio.Strong trust between customers, Sales, and internal delivery teams

Must-Have Skills

Strong customer empathy combined with commercial discipline.Ability to translate product capabilities into business outcomes.Structured communication and stakeholder management skills.Comfort working cross-functionally in fast-moving environments.Data-driven approach to customer health and decision-making.

Nice-to-Haves

Experience supporting renewals and expansions alongside Sales teams.Familiarity with customer success tooling and health scoring frameworks.Exposure to multi-site or enterprise customers.

Cultural Fit

Ownership mindset with accountability for outcomes.Comfortable being proactive, direct, and decisive with customers.Bias for long-term relationships over short-term wins.Thrives in high-growth, execution-oriented environments. Read Less

Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 6 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled Customer Service Executive to join our dynamic team.

Role Description

This is an on-site internship role for a Customer Service Executive based in Bengaluru. The Customer Service Executive will handle customer inquiries, provide support to resolve issues, ensure customer satisfaction, and uphold the company's high service standards. Day-to-day tasks will involve engaging with customers via various communication channels, addressing their concerns, and managing customer relations to enhance their experience with Healthfab products. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.

Key Responsibilities:

Handle incoming and outgoing customer callsConvince and upsell a product over a phone callEmpathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfactionAssist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.Maintain a high level of product knowledge to effectively address customer queries.Use CRM software to manage and track customer interactions and issue resolution.Collaborate with cross-functional teams to escalate and resolve customer issues quickly.Adhere to company policies and procedures while delivering exceptional customer service.

Key Requirements:

Educational Background:

Diploma or Bachelor's degree in a relevant field is preferred

Experience:

1+ years of proven experience in Customer Service role is a mustBasic computer skills is a mustFamiliarity with a CRM software and Shopify is preferred

Work Location:

Full-time on-site from our office located in Singasandra, Bengaluru

Core Competencies:

Excellent verbal and written communication skills in English, HindiConversational ability in South Indian regional languages preferredAbility to empathize with customers and provide appropriate supportStrong problem-solving and decision-making skillsAbility to multi-task and work under pressure in a fast-paced environmentAbility to work in a team and collaborate effectively with colleaguesPositive attitude and willingness to learn and grow in a dynamic industryExperience in ecommerce industry is preferred.

Industry

Wellness and Fitness Services

Employment Type

Full-time

Read Less

Job Description: Customer Success Manager

Location: Chennai

Reports To: Senior Manager - Customer Success

Department: Customer Success

Role Overview

The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage's hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.

Key Responsibilities

Oversee engagement across all assigned customers, driving adoption, retention, and expansion.Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.Partner with Sales, Product, and Marketing to identify growth opportunities and customer feedback loops.Support customers in their digital transformation journey with AI-powered solutions (Merlin & Midas).Own renewal and expansion targets for the customer base. (Upsell & Cross Selling)Ensure delivery of quarterly in-person business reviews (QBRs) and customer impact reports.Ability to travel 15% to meet customers across major cities in India.

Required Qualifications

4+ years of experience in Customer Success, Account Management, or related roles.Strong track record of driving retention and revenue growth in SaaS, marketing technology, or AI solutions.Excellent stakeholder management, negotiation, and communication skills.Proven experience in managing teams and scaling customer success functions.A customer-first mindset with the ability to solve problems effectively.Excellent communication and interpersonal skills.Ability to manage multiple clients and tasks in a fast-paced environment.

Preferred Qualifications

Experience in AI, martech, or hyperlocal marketing platforms.

Read Less

We're hiring an Operations Executive at WooStudio (Sector 56, Gurugram)

At WooStudio, we're building a fast, reliable, and affordable home services platform. This role is critical to making sure every customer has a smooth, high-quality experience.

Role Overview:

This is a hands-on, on-ground operations role where you'll be managing daily service execution, coordinating with beauticians, ensuring quality standards, and directly interacting with customers.

Key Responsibilities:

Manage and coordinate daily service operations from the centerHandle a team of service professionals (beauticians) and ensure discipline, punctuality, and productivityEnsure consistent service quality and hygiene standards across all bookingsVisit customers (when required) to take in-person feedback and resolve issuesIdentify operational gaps and fix them in real-timeEnsure smooth order flow and minimal cancellations/delaysMaintain data, track performance, and report daily insights

Who Should Apply:

1-3 years of experience in operations, field work, or team handling rolesComfortable managing people and handling real-time issuesStrong understanding of customer expectations and service qualityWilling to work in a fast-paced startup environmentGood communication skills (Hindi + basic English)Ready for an on-ground role (not a desk job)

What You'll Get:

Direct exposure to building a startup from the ground upHigh ownership and decision-making responsibilityFast learning curve across operations, customer experience, and team management

Location: Sector 56, Gurugram

Read Less

We're hiring an Operations Executive at WooStudio (Sector 56, Gurugram)

At WooStudio, we're building a fast, reliable, and affordable home services platform. This role is critical to making sure every customer has a smooth, high-quality experience.

Role Overview:

This is a hands-on, on-ground operations role where you'll be managing daily service execution, coordinating with beauticians, ensuring quality standards, and directly interacting with customers.

Key Responsibilities:

Manage and coordinate daily service operations from the centerHandle a team of service professionals (beauticians) and ensure discipline, punctuality, and productivityEnsure consistent service quality and hygiene standards across all bookingsVisit customers (when required) to take in-person feedback and resolve issuesIdentify operational gaps and fix them in real-timeEnsure smooth order flow and minimal cancellations/delaysMaintain data, track performance, and report daily insights

Who Should Apply:

1-3 years of experience in operations, field work, or team handling rolesComfortable managing people and handling real-time issuesStrong understanding of customer expectations and service qualityWilling to work in a fast-paced startup environmentGood communication skills (Hindi + basic English)Ready for an on-ground role (not a desk job)

What You'll Get:

Direct exposure to building a startup from the ground upHigh ownership and decision-making responsibilityFast learning curve across operations, customer experience, and team management

Location: Sector 56, Gurugram

Read Less

Job Title: Backend Customer Support Executive

Responsibilities:

Process customer requests, complaints, and queries via email/chat systems

Maintain and update customer records in CRM systems

Coordinate with internal teams to resolve customer issues

Ensure timely resolution of tickets as per SLA

Handle data entry and backend operations accurately

Generate reports and track customer support metrics

Requirements:

Graduate in any discipline

Basic computer knowledge (MS Excel, CRM tools)

Good Written communication skills

Attention to detail and problem-solving ability

Role Overview:

The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.

Key Responsibilities:

Manage customer queries through backend systems (email/chat support)

Analyze and resolve customer complaints within defined timelines

Perform order processing, refunds, and account updates

Maintain customer databases and documentation

Work closely with operations, sales, and technical teams

Ensure compliance with company policies and quality standards

Prepare daily/weekly performance reports

Skills Required:

Strong written and analytical skills

Proficiency in tools like Excel, CRM software

Ability to multitask and meet deadlines

Problem-solving mindset

Contact Details :- Samiksha HR

Read Less

Job Title: Backend Customer Support Executive

Responsibilities:

Process customer requests, complaints, and queries via email/chat systems

Maintain and update customer records in CRM systems

Coordinate with internal teams to resolve customer issues

Ensure timely resolution of tickets as per SLA

Handle data entry and backend operations accurately

Generate reports and track customer support metrics

Requirements:

Graduate in any discipline

Basic computer knowledge (MS Excel, CRM tools)

Good Written communication skills

Attention to detail and problem-solving ability

Role Overview:

The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.

Key Responsibilities:

Manage customer queries through backend systems (email/chat support)

Analyze and resolve customer complaints within defined timelines

Perform order processing, refunds, and account updates

Maintain customer databases and documentation

Work closely with operations, sales, and technical teams

Ensure compliance with company policies and quality standards

Prepare daily/weekly performance reports

Skills Required:

Strong written and analytical skills

Proficiency in tools like Excel, CRM software

Ability to multitask and meet deadlines

Problem-solving mindset

Contact Details :- Samiksha HR

Read Less

Job Title: Backend Customer Support Executive

Responsibilities:

Process customer requests, complaints, and queries via email/chat systems

Maintain and update customer records in CRM systems

Coordinate with internal teams to resolve customer issues

Ensure timely resolution of tickets as per SLA

Handle data entry and backend operations accurately

Generate reports and track customer support metrics

Requirements:

Graduate in any discipline

Basic computer knowledge (MS Excel, CRM tools)

Good Written communication skills

Attention to detail and problem-solving ability

Role Overview:

The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.

Key Responsibilities:

Manage customer queries through backend systems (email/chat support)

Analyze and resolve customer complaints within defined timelines

Perform order processing, refunds, and account updates

Maintain customer databases and documentation

Work closely with operations, sales, and technical teams

Ensure compliance with company policies and quality standards

Prepare daily/weekly performance reports

Skills Required:

Strong written and analytical skills

Proficiency in tools like Excel, CRM software

Ability to multitask and meet deadlines

Problem-solving mindset

Contact Details :- Samiksha HR

Read Less

Job Description: As a Customer Care Executive, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless and satisfying experience across all touch points. This role requires excellent communication skills, empathy, and a proactive approach to problem-solving. You will also use our CRM system to document customer interactions, manage cases, and ensure efficient handling of customer requests.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries and concerns through email, chat, and phone in a timely and professional manner.

Order Management: Assist customers with order-related questions, including tracking, order modifications, cancellations, and refunds.

Issue Resolution: Investigate and resolve customer issues related to product quality, shipping, billing, and more, ensuring a satisfactory outcome for the customer.

CRM Management: Use the CRM system to log interactions, track customer cases, and ensure accurate documentation of all customer support activities.

Feedback Handling: Collect, document, and escalate customer feedback to relevant departments to improve our products and services.

Knowledge Management: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate information to customers.

Cross-Platform Support: Provide customer service across platforms including social media (Instagram, LinkedIn) and review platforms (Judge.me).

Follow-Up: Conduct follow-up communication to ensure that all customer issues are resolved fully and to the customer's satisfaction.

Requirements:

1-3 years of exeprience in similar domain.

Proficiency in using CRM software to manage customer interactions and cases.

Excellent written and verbal English communication skills.

Strong problem-solving skills with a customer-first approach.

Ability to manage multiple tasks and prioritize effectively.

Familiarity with social media and review platforms is a plus.

Read Less

We're Hiring: Customer Success Specialist (Freshers Welcome!)

Are you a 2024 or 2025 graduate looking to kickstart your career in a fast-growing, learning-driven environment? This is your chance!

Role: Customer Success Specialist

Location: Tamil Nadu (Remote/Hybrid)

Type: Full-Time

Eligibility: Any Degree 2024 & 2025 Passouts Freshers can apply

What You'll Do:

Build and maintain strong relationships with customers

Understand client needs and ensure a smooth onboarding experience

Support customers in using our product/services effectively

Act as the bridge between customers and internal teams

Ensure customer satisfaction and long-term engagement

Basic Qualifications:

Good communication skills

Strong willingness to learn and grow

Problem-solving mindset with a positive attitude

Ability to handle conversations with confidence

Team player with a proactive approach

Why Join Us?

Hands-on learning experience

Opportunity to grow into Customer Success / Sales / Account Management roles

Work in a collaborative and supportive environment

Interested? Share your resume to

Read Less

Location: Thane (On-site)

Employment Type: Full-time

Language Requirement: English, Hindi, Marathi

Hiring Partner: StaffAnchor Talent Solutions (for a client organization)

Job Overview

We are looking for an experienced Customer Service Manager to lead and oversee a customer service function handling both voice and messaging-based service requests. This role involves managing team leads and associates, driving operational excellence, handling critical escalations, and ensuring high-quality customer experience delivery.

Key Responsibilities

Lead, supervise, and mentor Customer Service Team Leads and AssociatesOversee daily operations and ensure team performance aligns with defined service metricsHandle high-level customer escalations related to accounts, payments, and service issuesConduct regular performance reviews, team meetings, and leadership check-insEnsure adherence to response time, resolution time, and service quality benchmarksManage workforce planning including attendance, shift scheduling, and capacity planningMonitor and audit customer interactions for accuracy, empathy, and complianceAnalyze performance data and prepare reports with actionable insightsDrive process improvements and collaborate with cross-functional teamsEnsure strict adherence to company policies, SOPs, and data privacy standards

Required Qualifications

4-9 years of experience in customer service operationsMinimum 2-3 years of experience in a team lead or managerial roleStrong leadership, communication, and stakeholder management skillsFluency in Marathi (mandatory), along with English and HindiProven experience in handling escalations and conflict resolutionWorking knowledge of Excel or Google Sheets

Preferred Qualifications

Experience in consumer-facing or internet-based companiesFamiliarity with CRM or ticketing tools such as Freshdesk, Zendesk, or similar platformsExperience managing multiple teams or large team sizes

Key Performance Indicators (KPIs)

Customer satisfaction (CSAT) and experience metricsSLA adherence (response and resolution timelines)Escalation resolution effectivenessQuality audit scoresTeam productivity, engagement, and attrition

Work Details

On-site role based in Thane5 working days per weekSaturday and Sunday are working daysWeekly offs will be rotational

Read Less

Curefit Healthcare Pvt Ltd, founded in 2016, is India's largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company's vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Role Overview:

We are looking for a proactive and detail-oriented professional to oversee on-ground member experience and service quality across the centre. This role will ensure high standards of hygiene, equipment readiness, service ambience, and customer satisfaction through structured audits, feedback mechanisms, and cross-functional coordination.

Key Responsibilities

1. Experience & Facility Audits

Conduct structured daily walkthroughs of all member-facing zones including gym floors, washrooms, group studios, reception, and locker areas.

Monitor hygiene standards, equipment functionality, maintenance readiness, and overall service ambience in line with defined experience benchmarks.

Maintain real-time documentation of equipment downtime, recurring defects, and repeat failures.

2. Cross-Functional Coordination

Coordinate closely with facility, housekeeping, and maintenance teams to log issues and ensure timely resolution.

Track issue closure and verify quality of corrective actions taken.

Escalate systemic or recurring issues requiring leadership intervention.

3. Member Feedback & Experience Management

Engage members pre/post workout sessions to capture qualitative feedback.

Collect structured inputs on trainer interactions, crowding concerns, session experience, and behavioral gaps.

Support analysis of recurring experience gaps and recommend improvement initiatives.

Close the feedback loop with members on issue resolution and service recovery.

Key Skills & Qualifications

3+ years of experience in customer experience, operations, hospitality, retail, or fitness environments.

Strong observation and analytical skills.

Excellent interpersonal and communication skills.

Experience in conducting audits, managing service standards, and driving quality improvements.

Ability to coordinate with multiple stakeholders and ensure timely issue resolution.

High attention to detail with a proactive problem-solving mindset.

Read Less

About Us

We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi, etc., to add to our team.

In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There's never been a more exciting time to be in BusinessOnBot.

We are on a mission to help a million+ consumer brands with automated sales and user acquisition via our Omnichannel Marketing and Support suite (WhatsApp/Instagram/Email and SMS). We have moved into enterprise domains and also expanded into international markets.

Position Overview:

The Customer Success Manager (CSM) will act as a strategic partner for D2C clients, helping them unlock growth through BusinessOnBot's multi-channel platform across WhatsApp, Email, SMS, RCS, Instagram, and AI-powered automation. You will drive client success by ensuring adoption, improving engagement, and aligning our solutions with their business goals.

Working closely with founders, product, and marketing teams, you will influence the product roadmap, gather feedback, and guide clients on best practices. Your role covers the full customer lifecycle, onboarding, adoption, renewals, and expansions, with a focus on delivering measurable outcomes such as CSAT, NPS, retention, and revenue growth.

Your growth:

Scale with us: from a 40-person team becoming a 200-person team and will grab the rarest opportunity to be in the room where the company's decisions are planned with founders, product, and marketing leaders.You'll love working with super-strong technical, design, and product teams, and fall in love with a technology-first approach to solve large-scale business problems.You will be rewarded with a competitive offer in cash and stocks

Key Responsibilities:

Act as a product advisor to our clients, working towards achieving their business goals and success metrics.Drive renewals, expansion, and revenue growth by influencing retention and upsell/cross-sell opportunities.Ability to manage client relationships and expectations. Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients.Proactively analyze customer data to improve the end-user experienceCollecting product feedback and conveying ideas for improvement to our technical teams.Collect, prioritize, and share product feedback/features to shape the product roadmap.Educate the clients about the working of the BusinessOnBot's Dashboard, reporting structure, and other relevant features.Drive product adoption with the ability to cross-sell/upsell

What makes you a good fit:

1+ years of experience in Customer Success in SaaSStrong product thinking with ability to translate customer goals into product outcomes.Excellent communication, presentation, and stakeholder management skills.Strong negotiation, communication and presentation skillsDemonstrates a deep understanding of customer's concerns and thoughts regarding the use of productsAnalytical and data-driven with ability to work with multiple stakeholders.Familiarity with CRM & success tools like Freshdesk, Gainsight and Excel (microsoft suite)

Benefits:

Flexible working hoursWork closely with the foundersAccess to standard company benefits.Opportunities for career growth and skill development.ESOPs with clear structure and growth-linked allocation.Join us at BusinessOnBot and be part of our transformative journey as we expand our product offerings, empowering businesses to achieve their full potential through innovative technology solutions. Read Less

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.Flexibility to support the UK market.

Benefits:

Competitive salary with performance-based incentives.Comprehensive benefits package including your health insurance.Remote work flexibility with a supportive and collaborative team environment.Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.Results: We're doers who overcome obstacles with a can-do attitude.Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you.

Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Read Less

Key Responsibilities:

Serve as the primary point of contact for client inquiries, updates, and issue resolution.

Manage incoming calls, emails, and messages with professionalism and clarity.

Coordinate with internal teams such as Sales, Design, Operations, and Project Management to ensure timely updates to customers.

Track customer requests, complaints, and feedback to closure.

Maintain CRM data and ensure all client interactions are logged accurately.

Provide clients with timely updates on project status, timelines, and next steps.

Identify recurring issues and work with teams to improve processes.

Support the customer journey from onboarding to post-project completion.

Ensure high customer satisfaction and help maintain long-term client relationships.

Requirements

0-3 years of experience in customer service, client relations, or coordination roles (preferably in interiors, real estate, logistics, or tech-enabled services).

Excellent verbal and written communication skills.

Strong problem-solving ability and customer-first mindset.

Good knowledge of MS Office, CRM tools, and basic reporting.

Ability to handle pressure, multitask, and manage deadlines.

Detail-oriented, organized, and responsive.

Read Less

Job description

Company Description

NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

Customer Service RepresentativesCustomer SupportCustomer SatisfactionCustomer ServiceCustomer ExperienceExcellent communication and interpersonal skillsAbility to problem-solve and multitaskAttention to detailPositive and patient attitudeExperience in a customer service role is a plusFluency in multiple languages is a plusHigh school diploma or equivalent

Salary and Benefits:

Starting CTC: INR 26,000 per monthMaximum CTC: INR 38,000 per monthAll above 40 per hour night shift allowance will be extraFood will be office when you are in shiftCab will be thereStay will be given for 5 days once you relocate

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

Read Less

Company Description

Modern Quests is a premium omni-channel retailer that sells lifestyle products and homeware items to the affluent Indian customers. We have a strong online customer base and also multiple retail stores in Delhi/NCR. We ship orders to more than 1000 cities within India and stock more than 5000 products at our warehouse. This is a great learning role to work for the customer care team to handle online customers.

Location

Mohan Co-operative Industrial Estate, Badarpur Border

Role Description

1. Resolving customer queries and concerns via Phone, E-mail, WhatsApp or Social Media

2. Tracking outbound shipments and coordinate with our courier partners to ensure they get delivered on time.

3. Maintaining records of all complaints and monitoring their status using our Help Desk platform

4. Handling returns, exchanges, damages and order related tickets through our Returns Portal

5. Tracking existing return shipments and communicating with delivery partners to resolve challenges

6. Understanding our wide range of products and brands to be able to answer product related questions

Qualifications

1. Minimum Bachelors Degree from a reputed university

2. Fluency in speaking and writing English

3. Minimum 2 years of experience in customer care for retail or e-commerce

4. Strong written and verbal communication skills

5. Previous experience working with MS Excel or Google Sheets

6. An accommodating attitude to handle customer queries professionally

Please Note

1. Our office is based in Mohan Cooperative Industrial Area near Badarpur Border in New Delhi. Please only apply if you will be able to regularly commute to our office during normal working hours

2. Any applicants who do not live in Delhi/NCR will not be reviewed

Read Less

About Company,

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Customer Service / Customer Support

Remote india

Handle customer inquiries via phone, email, chat, or in person with accuracy and professionalism.Identify customer issues, troubleshoot effectively, and provide timely resolutions or appropriate alternatives.Maintain detailed and organized records of customer interactions, transactions, and feedback.Follow up with customers to ensure complete resolution and satisfaction.Provide clear product or service information and guide customers through processes or troubleshooting steps.Escalate complex or unresolved issues to senior team members or specialized departments when needed.Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.Collaborate with internal teams (sales, technical support, operations) to improve overall customer experience.Stay updated on product knowledge, policy changes, and new service offerings.Identify recurring issues and share insights with management to support process improvements.Handle customer complaints with empathy, patience, and a solution oriented mindset.Support onboarding of new customers by providing guidance and answering initial questions.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment

Read Less

About Company,

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Customer Service / Customer Support

Remote india

Handle customer inquiries via phone, email, chat, or in person with accuracy and professionalism.Identify customer issues, troubleshoot effectively, and provide timely resolutions or appropriate alternatives.Maintain detailed and organized records of customer interactions, transactions, and feedback.Follow up with customers to ensure complete resolution and satisfaction.Provide clear product or service information and guide customers through processes or troubleshooting steps.Escalate complex or unresolved issues to senior team members or specialized departments when needed.Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.Collaborate with internal teams (sales, technical support, operations) to improve overall customer experience.Stay updated on product knowledge, policy changes, and new service offerings.Identify recurring issues and share insights with management to support process improvements.Handle customer complaints with empathy, patience, and a solution oriented mindset.Support onboarding of new customers by providing guidance and answering initial questions.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment

Read Less