ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

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ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

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About FlexyPe

FlexyPe is the full-stack infrastructure for eCommerce - powering identity, cart, checkout, and post-purchase experiences for 800+ D2C brands. We process 300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need someone who can sell the value to merchants who don't know they can get a better one yet.

We're small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

Role Overview

We're looking for a dynamic Customer Support Specialist to join our team. This is a hands-on role where you'll be the bridge between our product, tech team, and clients, ensuring smooth operations and exceptional customer experiences.

What You'll Do: -

Develop a deep understanding of our product, its features and benefits.Work closely with existing clients to understand their challenges and proactively resolve them.Collaborate with the tech team to address issues swiftly and efficiently.Assist in onboarding new clients, ensuring a seamless experience.Leverage your analytical eye to identify trends and suggest improvements.Keep the clients engaged.

What We're Looking For

Freshers are welcome! Past experience in eCommerce, Shopify or fintech is a bonus.Quick learners who can grasp the ins and outs of our product.Strong communication and problem-solving skills.A knack for analytics to understand customer pain points and recommend solutions.Self-starters with a customer-first mindset.

Stipend: 10,000 to 20,000/month + Performance Bonuses

Duration: 6 months (Non-negotiable)

Full-time opportunity with a performance-based salary of 4 - 6 LPA after internship

Note: We work 6-days a week, apply only if you are actually ready for the hustle with the founding team.

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About FlexyPe

FlexyPe is the full-stack infrastructure for eCommerce - powering identity, cart, checkout, and post-purchase experiences for 800+ D2C brands. We process 300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need someone who can sell the value to merchants who don't know they can get a better one yet.

We're small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

Role Overview

We're looking for a dynamic Customer Support Specialist to join our team. This is a hands-on role where you'll be the bridge between our product, tech team, and clients, ensuring smooth operations and exceptional customer experiences.

What You'll Do: -

Develop a deep understanding of our product, its features and benefits.Work closely with existing clients to understand their challenges and proactively resolve them.Collaborate with the tech team to address issues swiftly and efficiently.Assist in onboarding new clients, ensuring a seamless experience.Leverage your analytical eye to identify trends and suggest improvements.Keep the clients engaged.

What We're Looking For

Freshers are welcome! Past experience in eCommerce, Shopify or fintech is a bonus.Quick learners who can grasp the ins and outs of our product.Strong communication and problem-solving skills.A knack for analytics to understand customer pain points and recommend solutions.Self-starters with a customer-first mindset.

Stipend: 10,000 to 20,000/month + Performance Bonuses

Duration: 6 months (Non-negotiable)

Full-time opportunity with a performance-based salary of 4 - 6 LPA after internship

Note: We work 6-days a week, apply only if you are actually ready for the hustle with the founding team.

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Company Description:

MillionLogics is a trusted Oracle Partner and global leader in IT solutions, with operations in London, UK, and a development hub in Hyderabad, India. Specializing in innovative and scalable services, MillionLogics empowers enterprises through data & AI, cloud solutions, IT consulting, and custom application development. With a team of 85+ AI/ML experts, we deliver tailored solutions that foster digital transformation and operational excellence. We're committed to client success. We blend world-class technical expertise with strategic insight to deliver results.

Role Overview

We are seeking experienced Customer Success Managers to help train advanced AI systems. You will create, evaluate, and refine realistic tasks involving customer onboarding, adoption, retention, renewals, account health, stakeholder management, and value realization. You will verify accuracy, relevance, and practicality, helping AI produce clear, customer-focused solutions aligned with proven success practices and real-world business needs.

Offer details:

Mode of work: RemoteEmployment Type: ContractCommitments Required: Full-time. 40 hours per week with at least 4 hours PST overlapStart Date: Immediate Number of openings: 5Pay: CompetitiveYears of Experience: 8-15 years

Skill

8-15 years of experience in Customer Success or account management, primarily within enterprise SaaS environments.Proven ownership of strategic enterprise accounts, including complex customer lifecycles, renewals, retention, and revenue growth.Strong experience developing health-score frameworks, renewal playbooks, risk-management processes, and success metrics.Demonstrated ability to build trusted relationships with executive stakeholders and lead business reviews and escalations.Expert in designing onboarding, adoption, value-realization, retention, and account-expansion strategies.

Responsibilities

Produce high-difficulty expert tasks and gold-standard solutions in the functional area. Review and calibrate team members' output and own day-to-day quality. Escalate genuine edge cases and rubric ambiguities to the Functional SME (Expert) Lead.

Education & Experience

Bachelor's degree or equivalent practical experience in any field.Experience in AI evaluation, data annotation, content review, quality assurance, or a related analytical role is preferred but not required.

How to Apply:

Please apply here on LinkedIn or share your updated CV with us at with the email subject - Senior AI Trainer-Customer Success Managers

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Company Description:

MillionLogics is a trusted Oracle Partner and global leader in IT solutions, with operations in London, UK, and a development hub in Hyderabad, India. Specializing in innovative and scalable services, MillionLogics empowers enterprises through data & AI, cloud solutions, IT consulting, and custom application development. With a team of 85+ AI/ML experts, we deliver tailored solutions that foster digital transformation and operational excellence. We're committed to client success. We blend world-class technical expertise with strategic insight to deliver results.

Role Overview

We are seeking experienced Customer Success Managers to help train advanced AI systems. You will create, evaluate, and refine realistic tasks involving customer onboarding, adoption, retention, renewals, account health, stakeholder management, and value realization. You will verify accuracy, relevance, and practicality, helping AI produce clear, customer-focused solutions aligned with proven success practices and real-world business needs.

Offer details:

Mode of work: RemoteEmployment Type: ContractCommitments Required: Full-time. 40 hours per week with at least 4 hours PST overlapStart Date: Immediate Number of openings: 5Pay: CompetitiveYears of Experience: 8-15 years

Skill

8-15 years of experience in Customer Success or account management, primarily within enterprise SaaS environments.Proven ownership of strategic enterprise accounts, including complex customer lifecycles, renewals, retention, and revenue growth.Strong experience developing health-score frameworks, renewal playbooks, risk-management processes, and success metrics.Demonstrated ability to build trusted relationships with executive stakeholders and lead business reviews and escalations.Expert in designing onboarding, adoption, value-realization, retention, and account-expansion strategies.

Responsibilities

Produce high-difficulty expert tasks and gold-standard solutions in the functional area. Review and calibrate team members' output and own day-to-day quality. Escalate genuine edge cases and rubric ambiguities to the Functional SME (Expert) Lead.

Education & Experience

Bachelor's degree or equivalent practical experience in any field.Experience in AI evaluation, data annotation, content review, quality assurance, or a related analytical role is preferred but not required.

How to Apply:

Please apply here on LinkedIn or share your updated CV with us at with the email subject - Senior AI Trainer-Customer Success Managers

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Job Summary

We are seeking a customer-focused and proactive Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels, including phone, email, chat, and social media.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other support channels.Resolve customer complaints and provide appropriate solutions within established timelines.Maintain accurate records of customer interactions in the CRM system.Escalate complex issues to the appropriate departments when necessary.Provide product and service information to customers.Follow up with customers to ensure issues are fully resolved.Meet or exceed customer satisfaction (CSAT), response time, and productivity targets.Collaborate with internal teams to improve customer experience.Stay updated on company products, services, and policies.Identify opportunities to improve support processes and customer satisfaction.

Required Qualifications

Bachelor's degree in any discipline (preferred).0-3 years of experience in customer service, customer support, or a similar role.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Basic computer proficiency and familiarity with Microsoft Office.Ability to multitask and work in a fast-paced environment.Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications

Experience using CRM tools such as Salesforce, Zendesk, Freshdesk, or HubSpot.Experience in BPO, SaaS, e-commerce, or technical support.Multilingual communication skills are an advantage.

Key Skills

Customer ServiceActive ListeningCommunication SkillsProblem SolvingTime ManagementEmpathyCRM SoftwareEmail & Chat SupportTeamworkAttention to Detail

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT)First Response Time (FRT)First Contact Resolution (FCR)Average Handling Time (AHT)Quality Assurance (QA) ScoreCustomer Retention Rate

Benefits

Competitive salaryHealth insurancePaid time offPerformance incentivesTraining and career developmentFlexible work arrangements (where applicable)

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Job Summary

We are seeking a customer-focused and proactive Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels, including phone, email, chat, and social media.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other support channels.Resolve customer complaints and provide appropriate solutions within established timelines.Maintain accurate records of customer interactions in the CRM system.Escalate complex issues to the appropriate departments when necessary.Provide product and service information to customers.Follow up with customers to ensure issues are fully resolved.Meet or exceed customer satisfaction (CSAT), response time, and productivity targets.Collaborate with internal teams to improve customer experience.Stay updated on company products, services, and policies.Identify opportunities to improve support processes and customer satisfaction.

Required Qualifications

Bachelor's degree in any discipline (preferred).0-3 years of experience in customer service, customer support, or a similar role.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Basic computer proficiency and familiarity with Microsoft Office.Ability to multitask and work in a fast-paced environment.Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications

Experience using CRM tools such as Salesforce, Zendesk, Freshdesk, or HubSpot.Experience in BPO, SaaS, e-commerce, or technical support.Multilingual communication skills are an advantage.

Key Skills

Customer ServiceActive ListeningCommunication SkillsProblem SolvingTime ManagementEmpathyCRM SoftwareEmail & Chat SupportTeamworkAttention to Detail

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT)First Response Time (FRT)First Contact Resolution (FCR)Average Handling Time (AHT)Quality Assurance (QA) ScoreCustomer Retention Rate

Benefits

Competitive salaryHealth insurancePaid time offPerformance incentivesTraining and career developmentFlexible work arrangements (where applicable)

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Neu Money, Inc. is seeking a Customer Support Specialist to serve as a champion for our customers. The customer support team handles customer inquiries regarding application questions, product questions/issues, payment questions, and more. Neu Money, Inc.'s support team is known for its high standards of care for its customers and its stark difference from the service that major credit card companies provide to their customer base. We don't see our customers as just a number, we instead see them, validate them, and value them as the excellent humans that they are. If that sounds like a mission you want to be a part of, continue reading below!

Key responsibilities include directly handling customer interactions by phone/email/other channels, upholding support standards, identifying and documenting issues, and actively contributing to continuous improvement to help continue our growth towards scale.

Responsibilities

The primary responsibilities for this position are as follows:

Address customer inquiries efficiently and effectively across all support channels, ensuring high standards of service are maintained at all times.Adhere to established service level agreements (SLAs) and key performance indicators (KPIs).Identify and escalate any complex inquiries requiring escalated action/review (i.e. death of account holder, personal information change, fraud, violation of terms of service, blocked card/account, potential complaints, etc.).Calmly and effectively interact with customers when complex or difficult situations arise.Contribute to the regular review and update of training materials, knowledgebase articles, and communication templates (macros).Participate in weekly team meetings and coaching sessions.Assist with any other projects and responsibilities as assigned.

Minimum Requirements & Skills

The individual hired for this role will possess the following qualifications:Excellent command of the English language.A minimum of 3 years of recent customer support/call centre experience.Strong sense of empathy, kindness, and patience while also able to politely stand firm when necessary (especially during difficult customer interactions).Outstanding interpersonal and communication abilities.Comfortable in a call centre environment where the majority of each day consists of taking calls and responding to emails each day.Drive to help people new to credit understand and achieve success with their finances.Previous experience using customer support helpdesk tools/softphones such as Freshdesk, Intercom, Zendesk, etc.Comfortable with the ambiguity of a startup environment (each day is different).Ability to handle stressful situations.Problem solver.Flexibility to manage multiple tasks & projects simultaneously.Willingness to learn and become a product expert.Open to regular feedback and growth opportunities.Startup/FinTech experience is a major plus!

Location & Hours

This is a full-time role.

Working hours: Monday through Saturday, 10:00 AM - 7:00 PM EST (U.S.).

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Position: Customer Success Manager

Location: Andheri, Mumbai

Industry: IT Services and Consulting

Experience Required: 2+ Years

Skills: Customer Success Management, Customer Relationship Management, Customer Lifecycle Management, Renewal Management, Upselling, Cross-selling, Churn Prevention, Account Management, Customer Retention, Customer Onboarding, Customer Adoption, Cloud Computing, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Google Workspace, Managed Cloud Services, Cross-functional Collaboration, CRM (Salesforce, HubSpot, Freshworks), Communication Skills, Presentation Skills, Problem-solving, Analytical Skills, Reporting and Analytics, and Enterprise Customer Management.

Regarding Us:

We provide complete IT solutions from creating IT Infrastructure to managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.

Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions, Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix, etc.

We understand customer needs and identify, integrate, and support high-quality, low-cost IT Solutions with speed, flexibility and an attitude of 'sewa'.

About the Role:

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage post-sales customer relationships for our Cloud Business Unit. The ideal candidate will ensure successful adoption of cloud solutions, drive customer satisfaction and retention, identify growth opportunities, and serve as a trusted advisor throughout the customer lifecycle.

The CSM will work closely with Sales, Pre-Sales, Delivery, Support, and Cloud OEM partners (AWS, Microsoft Azure, Google Cloud, Google Workspace) to maximize customer value and achieve business objectives.

Key Responsibilities:

• Own the end-to-end post-sales customer lifecycle for assigned accounts.

• Build and maintain strong relationships with key customer stakeholders.

• Drive onboarding, implementation coordination, adoption, and value realisation of cloud services.

• Conduct regular Business Reviews (QBRs/MBRs) with customers.

• Monitor customer health, usage trends, and overall satisfaction.

• Identify risks proactively and develop mitigation plans to prevent churn.

• Ensure timely resolution of customer issues by coordinating with the Delivery and Support teams.

• Work with customers to understand evolving business requirements and recommend suitable cloud solutions.

• Identify opportunities for upselling, cross-selling, renewals, and expansion.

• Collaborate with Sales during renewal cycles and commercial discussions.

• Track renewal pipeline and ensure timely contract renewals.

• Maintain accurate customer information, renewal dates, and engagement activities in CRM.

• Gather customer feedback and share actionable insights with internal stakeholders.

• Drive customer advocacy through reference programs, testimonials, and case studies.

• Stay updated on AWS, Azure, Google Cloud, Google Workspace, AI, Security, Backup, and Managed Cloud Services.

Required Skills:

• Strong customer relationship management skills.

• Excellent communication and presentation abilities.

• Good understanding of cloud technologies and managed services.

• Knowledge of AWS, Microsoft Azure, Google Cloud Platform (GCP), and Google Workspace.

• Experience in customer lifecycle management.

• Problem-solving and stakeholder management skills.

• Ability to coordinate across multiple cross-functional teams.

• Strong analytical and reporting capabilities.

• Experience using CRM tools (Freshworks, Salesforce, HubSpot, etc.).

• Ability to manage multiple enterprise customers simultaneously.

Learn More About Us:

Website:

LinkedIn:

YouTube:

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We are seeking a Technical Client-Success Manager for an AI powered SaaS Platform.

Job Profile:

Pre-Sales Solutioning

Partner with Sales to understand customer challenges and define solution approaches.

Lead technical discovery sessions and solution workshops with customer stakeholders.

Design and deliver tailored Proof of Concepts (POCs) that demonstrate Beacon's capabilities.

Create high-level solution architectures, implementation plans, and effort estimates for prospective customers.

Customer Implementation & Onboarding

Lead end-to-end implementation projects from project kickoff through production go-live.

Translate customer business processes into functional solution designs and implementation requirements.

Collaborate with AI Engineering teams to define solution requirements, review implementation progress, and validate technical deliverables against customer requirements.

Review and validate workflows, agents, integrations, and overall solution behavior prior to customer acceptance.

Lead functional testing, identify solution gaps, and coordinate with Engineering to resolve issues.

Coordinate UAT, production deployments, onboarding activities, and post-go-live hypercare support. Client Success

Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customer stakeholders to demonstrate business value, drive adoption, and identify expansion opportunities.

Serve as the primary technical advisor throughout the customer's lifecycle.

Guide customers on solution best practices, implementation strategy, and platform adoption.

Drive retention through consistent project outcomes, and expansion opportunities by identifying additional use cases and demonstrating business value.

Gather customer feedback and collaborate with Product and Engineering teams to influence future product enhancements.

Project Coordination

Manage implementation timelines, milestones, dependencies, risks, and stakeholder communication.

Prepare solution documentation, implementation plans, meeting minutes, and customer-facing technical documents.

Coordinate across Sales, Product, Engineering, and Customer teams to ensure successful project delivery.

Technical Client-Success Manager Requirements:

3-6 years of experience in a customer-facing technical role within a SaaS organization, such as Client Success, Technical Account Management, Professional Services, Solutions Consulting, Value Consulting, Technical Consulting, or Implementation Consulting.

Strong solutioning mindset with the ability to translate business problems into scalable technical solutions.

Good understanding of REST APIs, JSON, authentication mechanisms (OAuth, JWT, SSO), and enterprise application integrations.

Experience reviewing and validating technical implementations, conducting UAT, and troubleshooting integration issues.

Excellent stakeholder management, communication, presentation, and project coordination skills.

Experience delivering enterprise SaaS implementations, customer workshops, and technical demonstrations.

Preferred Qualifications

Experience with AI platforms, Large Language Models (LLMs), workflow automation, or agent-based systems.

Exposure to enterprise applications such as HRMS, ERP, CRM, or Supply Chain solutions.

Familiarity with Agile methodologies, Jira, Confluence, and cloud platforms such as AWS, Azure, or GCP.

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ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

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ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

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ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less

ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less

ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less

ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less

ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less

ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less

ABOUT THE ROLE

As a Customer Service Associate, you will be the first point of contact for Connekt customers, helping them resolve questions, understand the platform, and get the most value from our product.

You will manage customer inquiries across email and chat, troubleshoot issues, guide users through product features, and coordinate with our product and technical teams when additional support is needed.

This role is ideal for someone who communicates clearly, enjoys solving problems, and can deliver a professional and helpful customer experience in a fast-paced startup environment.

ROLE DETAILS

Location: India (Remote)

Employment type: Full-time

Compensation: Competitive salary + performance bonus

Benefits: Paid leave, equipment allowance

WHAT YOU'LL DO

Respond promptly and professionally to customer inquiries through email, chat, and other support channelsHelp customers resolve questions related to accounts, platform features, integrations, billing, and general product usageTroubleshoot customer issues and gather the information needed to identify the causeEscalate technical or complex issues to the appropriate product or engineering teamKeep customers updated until their questions or issues have been fully resolvedGuide new customers through onboarding and help them understand how to use the platform effectivelyMaintain accurate records of customer conversations, issues, and resolutionsIdentify recurring customer problems and share feedback with the product and operations teamsCreate and update help articles, FAQs, templates, and internal support documentationFollow up with customers to ensure they are satisfied with the resolution providedSupport account administration, subscription questions, and other customer-related operational tasksEnsure every customer receives a timely, clear, and positive experience

WHAT WE'RE LOOKING FOR

1-3 years of experience in customer service, customer support, or a similar customer-facing roleExcellent written and verbal communication skills in EnglishStrong problem-solving skills and the ability to explain solutions clearlyComfortable communicating with customers through email, chat, and video callsPatient, empathetic, and professional when handling customer concernsAble to manage multiple conversations and priorities without losing attention to detailOrganized, proactive, and able to work independently in a remote environmentComfortable learning new software and navigating technical productsAble to recognize when an issue should be escalatedReliable internet connection and a suitable home working setup

NICE TO HAVE

Experience supporting a SaaS, technology, recruitment, or CRM productExperience using customer support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsFamiliarity with recruitment processes or recruitment softwareExperience supporting customers with software integrations and account setupExperience working in a startup or fast-paced environmentFamiliarity with customer support metrics such as response time, resolution time, customer satisfaction, and ticket volumeExperience creating help centre articles, FAQs, or customer training materials

EQUAL OPPORTUNITY STATEMENT

Connekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Read Less