Position: Customer Support Executive (Service Advisory)

Salary:- upto 18k to 24k CTC

Experience:- Fresher and experience both welcome

Skills:- Excellent communication skills.

Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur)

Job Type: Full-Time Timings: 10 AM to 7 PM

Company Overview

Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care.

With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences.

Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at and follow us on Instagram

Responsibilities

Responsibilities-

• Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates.

• Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate.

• Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions.

• Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles.

• Support the customer support team by providing rough estimates for online queries received by the sales team.

• Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures.• Ensure high-quality client handling with professionalism and attention to detail.

• Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices.

Requirements-

• Strong communication skills, both written and verbal, with a professional and customer-friendly approach.

• Keen eye for detail and a methodical approach to inspecting customer articles.

• Ability to understand and explain technical service options and restoration procedures.

• Willingness to learn and develop knowledge of luxury brands, restoration techniques, and premium materials.

• Prior experience in customer-facing roles, particularly in luxury retail, e-commerce, or a service-oriented industry, is a plus.

• Proficiency in handling customer interactions over chat and phone.

• Ability to multitask, manage priorities, and ensure accuracy under tight timelines.

• 1-3 years of experience in retail, customer service, or technical roles involving luxury goods.

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Client Servicing Executive

Location: Pune

About Us:

We're a strategy-led communications and design agency focused on Employer Branding. We work with ambitious brands across industries, helping them shape narratives, internal communications, campaigns, and experiences that actually move people.

Key Responsibilities:

• Own client relationships end-to-end, acting as a strategic partner, not just a messenger.

• Deeply understand client businesses, internal communication challenges, and brand ecosystems.

• Translate complex briefs (often unclear ones!) into sharp, actionable, creative and strategic direction.

• Actively participate in strategy development, campaign ideation, and concept building with creative teams.

• Present, defend, and sell ideas with logic and confidence.

• Challenge briefs when needed and push for stronger, smarter solutions.

• Ensure creative output aligns with brand tone, internal comms objectives, and long-term strategy.

• Stay plugged into culture, media, design, and communication trends.

• Manage timelines and expectations without compromising quality or thinking

Desired Skills & Experience:

• 2-4 years of experience in a creative/advertising/branding agency, with hands-on exposure to strategy, branding, internal communications, or integrated campaigns.

• A big-picture thinker who can connect business objectives to strong communication and creative ideas.

• Excellent written and verbal English skills, with the ability to create and present clear, compelling briefs, decks, and arguments.

• Confident in client-facing discussions with the ability to articulate, defend, and refine ideas with clients, creatives, and leadership.

• Curious, detail-oriented, and opinionated (with logic), with the ability to collaborate while constructively challenging thinking

Please Note: This is not a conventional client-service or account-management role. We're looking for creative thinkers who bring logic, original ideas, and confident articulation to the table.

Sounds like a fit?

Send your resume to . Only shortlisted candidates will be contacted for the next steps.

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Job Title

Junior Customer Success Manager - B2B SaaS (Banking & Fintech)

Location:

UAE (Dubai / Abu Dhabi) - Hybrid / Onsite

Experience:

1-3 years in Customer Success, Account Management, or B2B Client-Facing roles

(Banking / Fintech / SaaS experience preferred)

Role Overview:

We are seeking a proactive and customer-focused Junior Customer Success Manager to support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the UAE market.

This role focuses on customer onboarding, adoption, retention, and value realization, working closely with Sales, Product, and Support teams to ensure customers achieve measurable outcomes from our solutions.

Key Responsibilities:

Customer Onboarding & Adoption

Support onboarding of new B2B customers, ensuring smooth implementation and early value realization.Act as a primary point of contact for assigned accounts during post-sales lifecycle.Assist customers in understanding product features, workflows, and best practices.Track onboarding milestones and ensure timely go-lives.

Customer Success & Retention

Monitor customer usage, health scores, and engagement metrics.Proactively identify risks, adoption gaps, and opportunities to improve customer satisfaction.Support renewal processes by ensuring consistent value delivery and relationship management.Handle customer queries, escalations, and coordination with internal support teams.

Cross-Functional Collaboration

Work closely with Sales to ensure smooth handover from sales to post-sales.Collaborate with Product and Engineering teams to relay customer feedback and feature requests.Assist in preparing customer success reports, QBRs, and performance dashboards.Maintain accurate account information in CRM and CS tools.

Industry-Specific Engagement (Banking & Fintech)

Understand client requirements related to compliance, security, data privacy, and regulatory standards.Support customers in navigating implementation within regulated environments.Assist in explaining technical workflows to non-technical stakeholders.

Required Qualifications:

1-3 years of experience in Customer Success, Account Management, or Client Services.Exposure to B2B SaaS products, preferably in Fintech or Banking.Strong communication skills (verbal & written); ability to work with diverse stakeholders.Basic understanding of SaaS concepts: onboarding, adoption, churn, renewals.Comfortable working with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.).Ability to work in a fast-paced, multicultural UAE business environment.

Nice to Have:

Experience working with UAE / GCC clients.Familiarity with banking workflows, payments, KYC, AML, compliance, or fintech platforms.Understanding of APIs, integrations, or technical onboarding processes.Experience supporting enterprise or mid-market B2B customers.Arabic language skills (not mandatory, but a plus).

Key Skills & Attributes:

Customer-first mindsetStrong problem-solving abilitiesOrganized and detail-orientedAbility to manage multiple accounts simultaneouslyCollaborative and eager to learnProfessional communication and stakeholder management

What We Offer:

Competitive salary aligned with UAE market standardsPerformance-based incentivesExposure to Banking & Fintech clientsLearning and career growth into Senior CSM / Account Manager rolesWork in a fast-growing SaaS and Fintech ecosystem Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

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We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less

We're looking for a Support & Operations Manager to handle day-to-day support requests and assist with basic operational tasks. This is not a senior-level role, but it requires excellent communication, organization, and problem-solving skills. You'll be the go-to person for resolving routine issues, ensuring smooth support processes, and maintaining operations when the core team is offline.

Requirements

1-3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)

Work Hours: Weekends and public holidays (India)

Compensation: 10-12 Lakh

Read Less